SIGMA believes in ongoing learning and development. One of the most efficient ways to do this is to learn from the successes and failures of others. These cases highlight some of industry’s most powerful lessons in succession planning, drawn from the example of those who went before us.

CASE STUDY

DARE TO CONNECT: HOW TRAINING STAFF IN EMOTIONAL INTELLIGENCE IMPROVED CROWNE PLAZA’S CUSTOMER EXPERIENCE

A business case for emotional intelligence (EI), and how one of the world’s largest and most successful hotel chains invested in EI training to improve customer experience

Download SIGMA’s case on Crowne Plaza’s EI training program to learn:

  • The importance of EI for customer experience and employee well-being
  • The value of human interaction
  • The advantage of strong employee morale
crowne plaza

Contact us today to learn more about succession planning, and how SIGMA can help you prepare your leaders for tomorrow.