SIGMA believes in ongoing learning and development. One of the most efficient ways to do this is to learn from the successes and failures of others. These cases highlight some of industry’s most powerful lessons in organizational management, drawn from the example of those who went before us.
WHO’S HOSTING NOW? WHERE SONY WENT WRONG IN THEIR JEOPARDY! SUCCESSION PLAN
A business case for succession planning and what we can learn from Jeopardy’s failure to raise up a successor for Alex Trebek.
Download SIGMA’s case on Jeopardy’s failed succession planning process to learn about:
- The importance of having a plan
- The need to screen your candidates
- The value in using an objective decision making process
Sneak Peek: What’s Inside?
Jeopardy! is one of the world’s most popular quiz shows. It’s also a recent case of succession planning gone wrong. The show’s long-time host, Alex Trebek, died in November of 2020, at which point Jeopardy! announced that they had made no plans for his replacement.[i] How could such a grand organization not have had the time to plan for succession? The answer isn’t that they didn’t have time, it’s that they didn’t take advantage of the time they had available.
Before his death, Alex Trebek was the host of Jeopardy! for 37 years. He was a familiar and largely beloved host, known for his confidence and consistency. In March of 2019, however, Trebek had some bad news to share. He announced in a video that he had been diagnosed with Stage 4 pancreatic cancer.[ii] A year and a half later, Trebek passed away. What was Sony doing during those months? One would think they’d been given enough reason to launch a full-scale succession planning process, developing internal candidates, hunting for external talent, and onboarding the final successor. Not so. Instead, Trebek hosted the show until he was physically unable to do so.[iii] Then, Sony made a plan. The company decided that their best bet was to go with Ken Jennings, a former contestant who held the record for longest winning streak.[iv] Jennings had no hosting experience but Sony’s executives were confident he would grow into the role. Unfortunately, that plan went sideways.
Shortly before Jennings was to take on the role as Jeopardy!’s host, old tweets resurfaced in which he’d made insensitive remarks. As a result, Sony decided to open the floor, giving big names like Green Bay Packers quarterback Aaron Rodgers, and CNN anchor Anderson Cooper a chance to host the show. Jeopardy! executive producer and former stand-up comedian, Mike Richards, also threw his name in the hat. Sony’s executives felt he looked the part and had the right amount of charm, so they decided to give him the job. That’s when another round of scandals much worse than Jennings’ tweets began to surface. Stories of old lawsuits from Richards’ producing days emerged, alongside accusations of pregnancy and gender discrimination. The consensus on social media was that Jeopardy’s succession planning process had been rigged, and when misogynistic and anti-Semitic jokes from Richards’ old podcast came to light, he resigned as host and removed himself from the succession planning process.[v] Now, Sony is scrambling to fill another set of guest hosts, and fans are hoping they’ll soon have a consistent captain at the head of their favourite game show, as they did when Alex Trebek was at the helm in the past.
How They Got There
Sony made a couple of mistakes in their succession plan (or lack thereof). Chief among their mistakes was that they had neglected the process entirely. Sony had, in fact, already been given a warning to prepare for succession when Mr. Trebek suffered a heart attack in 2012. Sony began by creating a short list of replacements, including Matt Lauer and Brian Williams, however, after Trebek recovered, the organization discontinued their succession planning process.[vi]
A second mistake Sony made in their hasty succession plan was to select candidates that were unprepared. Sony’s original succession candidate, Ken Jennings, was a former contestant, not a host. After old tweets resurfaced and knocked him out of the running, Sony’s next succession planning go-to was Mike Richards, Jeopardy!’s executive producer. Neither Jennings nor Richards had any experience as hosts, and since Sony didn’t have a succession plan in place neither had received any training or preparation to step into the role.
Finally, Sony did not use an objective and transparent decision-making process. When Sony first began their “Celebrity Host” campaign, the organization made it seem as though viewer votes would ultimately decide the next host of the show. That promise was abandoned when Mike Richards was selected internally by the organization’s executives. Here, Sony violated the basic principles of trust and transparency that give consumers confidence in their brand. Will Jeopardy! be able to recover and retain their loyal fans as they undertake a second round of their “Celebrity Host” campaign ? Only time will tell.
- Have a plan – Like many organizations, Sony found itself hiring for replacement, rather than truly planning for succession. Succession planning is an ongoing employee development process. It requires the investment of time and energy to train multiple candidates, ensuring that your company has a strong leadership pipeline feeding into its critical roles.
- Screen your candidates – Simple public relations crises can be avoided when candidates are properly screened. Make sure to check the background of new employees, as well as internal candidates who are up for promotion – particularly for a position in which there is a vested public interest.
- Use an objective decision-making process – When Sony selected Ken Jennings as Richard’s successor, they were going for a familiar face. As a former contestant who holds the record for longest streak, Jennings was popular with the audience. Sony hoped that he could become the next “Alex Trebek,” another inconspicuous and lovable host. Jennings’ popularity, however, fell away almost immediately when his old tweets – largely insensitive and offensive – came to light. Selecting a successor based on popularity was not a robust decision-making approach. Instead, candidates needed to be selected based on success profiles for the role, and objective measures of their performance and potential.
How SIGMA Can Help
Sony made some mistakes in their succession planning process. But you don’t have to! If you would like to learn more about succession planning, and how your organization can prepare for tomorrow, check out SIGMA’s Succession Planning Launch Series, or Succession Planning Training. You’re also welcome to contact us if you would like to speak with a consultant – we’re always happy to chat!
[i] Seelye, K. (November 8, 2020). Alex Trebek, Longtime Host of ‘Jeopardy!,’ Dies at 80. New York Times. Retrieved from https://www.nytimes.com/2020/11/08/arts/television/alex-trebek-dead.html.
[ii] Seelye, K. (November 8, 2020). Alex Trebek, Longtime Host of ‘Jeopardy!,’ Dies at 80. New York Times. Retrieved from https://www.nytimes.com/2020/11/08/arts/television/alex-trebek-dead.html.
[iii] CBC Listen. (October 20, 2021). Answer in the form of a questions! This game show’s hiring process was a case of poor corporate succession planning. The Cost of Living. Retrieved from https://www.cbc.ca/listen/live-radio/1-379-cost-of-living.
[iv] Flint, J., & Safdar, K. (August 27, 2020). How the ‘Jeopardy!’ Host Succession Plan Went Sideways. The Wall Street Journal. Retrieved from https://www.wsj.com/articles/how-the-jeopardy-host-succession-plan-went-sideways-11630065609.
[v] Flint, J., & Safdar, K. (August 27, 2021). How the ‘Jeopardy!’ host succession plan unraveled. Fox Business. Retrieved from https://www.foxbusiness.com/media/how-jeopardy-host-succession-plan-unraveled.
[vi] Flint, J., & Safdar, K. (August 27, 2021). How the ‘Jeopardy!’ host succession plan unraveled. Fox Business. Retrieved from https://www.foxbusiness.com/media/how-jeopardy-host-succession-plan-unraveled.